Network Support
Our Network Support Packages scale to suit companies with only five workstations all the way up to a multi-site enterprise.
No Annual Commitments
All our Network Support Packages operate on a rolling month in advance terms. We prefer our customers stay with us based on our performance rather than nasty fixed length contracts. Avoid all support contracts that lock you in for twelve months or even more!
The following table breaks down the important aspects of each package down for clarity.
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|---|---|---|
| Unlimited Web/Email Helpdesk |  |
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| Unlimited Telephone Helpdesk | |
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| Unlimited On-site Support | |
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| Standard Cover (9am-5pm) | |
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| Extended Cover (8am-10pm) | |
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| Dedicated Account Manager | |
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| No Call Centres | |
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| Free software rebuilds for PCs | |
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| Free malware (viruses) repair | |
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| Emergency Hire | |
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| Free 3-day Emergency Hire | |
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| Free Asset Management | |
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| Free Password Management | |
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| Free Monthly Support Reporting | |
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| Free Quarterly Network Health-Check » | |
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| Reduced rates for other services | |
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| No annual contract to sign | |
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Peace of Mind
Why choose us to manage and maintain your network? What makes us stand out from the crowd?
Speed
Our remote access system allows an engineer to securely connect to your network and can provide helpdesk services as if they were sitting next to you. In most cases we can solve the problem in under five minutes with high first-call resolution rates.
Personal Responsibility
Our engineers take personal responsibility to resolving any incident, no more being put into a queue and passed from department to department.
Reliability
Proactive monitoring and out-of-hours maintenance keeps your system running throughout the day.
Cost Effective
On-site and off-site network support and administration is available at a fraction of the cost of hiring, training and then paying your own systems administrators.
Feedback
We are continuously developing our support lines and we actively request feedback from our clients.
Flexibility
We listen carefully to fully understand your requirements. In addition to our Network Support packages we also offer a wide range of solutions at reduced rates.
Emergency Hire
We understand that sometimes equipment does fail, in these situations we keep a stock of essential equipment available for hire. In most situations we can deliver and supply the equipment same day.